ZuWorx AI is a product of Zuberg Solutions. We take your privacy seriously. This policy explains what data we collect, how we use it, and your rights. We will never sell your data.
1. Who We Are
ZuWorx AI ("we," "us," or "our") is operated by Zuberg Solutions. We provide AI-powered communication and lead capture services for businesses. Our platform is accessible at zuworxai.online.
For privacy-related questions, contact us at: hello@zuworxai.online
2. Information We Collect
We collect information in the following ways:
From business clients (our customers):
- Name, email address, phone number, and business information
- Payment information (processed securely through Stripe — we do not store card details)
- Account preferences and configuration settings
- Communication history with our support team
From end users (callers interacting with our AI):
- Phone number (captured via incoming call data)
- Name, if provided during the conversation
- Information shared during AI conversations (budget, location, service needs, etc.)
- Call recordings and transcripts, where legally permitted
- Appointment details and booking information
From website visitors:
- IP address and browser type
- Pages visited and time spent
- Form submissions (demo requests, contact forms)
- Cookies and analytics data
3. How We Use Your Information
We use the information we collect to:
- Provide and operate the ZuWorx AI platform and services
- Process payments and manage subscriptions
- Deliver AI-powered call response and lead capture on behalf of our clients
- Send service updates, appointment confirmations, and follow-up messages
- Improve our AI models and service quality
- Respond to support requests and communications
- Comply with legal obligations
We do not use your data for:
- Selling to third-party advertisers
- Building advertising profiles
- Any purpose unrelated to providing our services
4. TCPA Compliance
ZuWorx AI operates in compliance with the Telephone Consumer Protection Act (TCPA). Our AI assistant identifies itself as an automated system during interactions when required. Businesses using our platform are responsible for ensuring they have appropriate consent from their customers to receive automated communications.
5. Data Sharing
We share data only in the following limited circumstances:
- With our clients: Lead data and call information is shared with the business that operates the ZuWorx AI assistant
- Service providers: We use trusted third-party providers (Twilio for communications, OpenAI for AI processing, Stripe for payments, Airtable for data storage) who are bound by their own privacy policies
- Legal requirements: If required by law, court order, or government authority
- Business transfers: In the event of a merger or acquisition, data may transfer to the new entity
We never sell personal data to data brokers, advertisers, or any third parties for commercial purposes.
6. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS/SSL
- Data at rest is encrypted using AES-256
- Access to personal data is restricted to authorized personnel only
- We conduct regular security reviews and updates
- All data is hosted on US-based servers
While we implement strong security practices, no system is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect any unauthorized access.
7. Data Retention
We retain data for as long as necessary to provide our services:
- Account data is retained for the duration of your subscription plus 90 days
- Lead and call data is retained for 12 months by default, configurable by clients
- Website analytics data is retained for 24 months
- You may request deletion of your data at any time by contacting us
8. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request your data in a portable format
- Opt-out: Opt out of marketing communications at any time
To exercise any of these rights, email us at hello@zuworxai.online. We will respond within 30 days.
9. Cookies
Our website uses cookies to improve your experience. We use:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors use our site (via anonymized data)
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
10. Children's Privacy
ZuWorx AI is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify active clients by email of any material changes. Continued use of ZuWorx AI after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: hello@zuworxai.online
- Website: zuworxai.online
- Company: ZuWorx AI — A product of Zuberg Solutions